Duped

Online credit card fraud claims yet another victim in Ashu. Some bright spark has booked air tickets in his name for Rs.22k!

The hapless guy spent harrowing moments over the phone trying to convince Standard Chartered Bank and Air Sahara of the identity theft. I wonder why is it so difficult for our institutions to ascertain the truth when the victim is willing to provide all details needed to authenticate his identity. Do we always need to push this hard to make the lethargic personnel accede to doing some damage control when fraudulent activity is detected?

Well, some progress has been made and the immediate future doesn't look all bleak. The card has already been blocked and it's hoped that the tickets can be canceled once the bank reveals critical purchase details. Oh, such ugly stuff!

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