Nothing is as good or as bad as it looks. Reality is always somewhere in between. When you listen to 2 very conflicting versions of the same event from 2 different parties, how do you decide what to believe and what to dismiss? That's a tricky situation confronting us very often.
It's a dilemma without a solution. We are left with nothing but instinct and discretion to aid us in reaching a verdict which might sometimes be flawed and aberrant.
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And if you cannot, it is simply because you are not asking the right questions.