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DELL follow-up

DELL India has received a lot of negative publicity over the past few years for its poor support. The problem has become so acute that DELL has had to shelve many of its grand expansion plans for India.

 

My experience with DELL India Support has been very much the contrary. Ever since I raised the issue of the anomalous behaviour of my USB drive, DELL has been very supportive and their regular follow-ups have pleasantly surprised me. In fact, when I informed them of my impending itinerary last week, they even took note of it and SMSed me on my return to continue with the support. My feedback (for which I was asked) has been very positive.

 

DELL has also monitored my blog as part of its effort to gauge consumer sentiment. While it's regular corporate policy to monitor blogs nowadays, this definitely doesn't take away any credit from them for taking the initiative.

 

The only trouble I've had till date was in the inordinate delay in delivering my laptop. The tracking site wasn't updated (ever since the product reached India) and I was getting more and more restless with each passing day. But I guess you can't blame the good folks for dismal logistics.

 

Good work, DELL!

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