Skip to main content

DELL follow-up

DELL India has received a lot of negative publicity over the past few years for its poor support. The problem has become so acute that DELL has had to shelve many of its grand expansion plans for India.

 

My experience with DELL India Support has been very much the contrary. Ever since I raised the issue of the anomalous behaviour of my USB drive, DELL has been very supportive and their regular follow-ups have pleasantly surprised me. In fact, when I informed them of my impending itinerary last week, they even took note of it and SMSed me on my return to continue with the support. My feedback (for which I was asked) has been very positive.

 

DELL has also monitored my blog as part of its effort to gauge consumer sentiment. While it's regular corporate policy to monitor blogs nowadays, this definitely doesn't take away any credit from them for taking the initiative.

 

The only trouble I've had till date was in the inordinate delay in delivering my laptop. The tracking site wasn't updated (ever since the product reached India) and I was getting more and more restless with each passing day. But I guess you can't blame the good folks for dismal logistics.

 

Good work, DELL!

Comments

Popular posts from this blog

The year that was

I'm wearing a rather striking shirt, one that makes me feel like a clown fooling around in a graveyard. Roving eyes latch on to me and make me too conscious of myself. Checkered in red, grey, black and maroon, I've excused myself into donning it and looking silly for two reasons. It's Friday and…more importantly, the last working day of the year. Tailored half-a-year back, I never had the courage to wear it, not until today. It's that time of the year when it's time to reflect on the events that transpired. Last year ended on the worst possible note. Dad had expired and I was numb with shock. The repercussions rippled halfway thought this year. Things were so abysmal initially that I had lost the will to live. Acrid in everything I did, I was immensely angered by time phlegmatically flowing through its cadence. It was as if Dad meant nothing to anybody. What right did people have to live the way they always had when Dad was no more? Why was much of the world still

Post Christmas

The workday didn't have the sweetest of starts. After being made to wait for almost half-an-hour for breakfast in the cafeteria, I was told only when I enquired that there could be no omelette since the heater wasn't working properly. I lost my temper and aired my annoyance not because the heater was out-of-order but because I was needlessly made to wait for something that was just not about to happen. The onus was on them to intimate me and they failed to own up to their responsibility. I find this attitude very irksome. Anyway, the rest of the day was smooth sailing except for a minor glitch that had to be rectified just when I was about to head for lunch. The bay was mostly deserted since most of my colleagues had volunteered for a training. I'm self-taught...thus my being an exception to the mass exodus! Nilotpal is on a fortnight-long leave and I missed him dearly today.
I'm learning the hard way not to trust anyone. Even the one you revere the most may be scheming your downfall. By no stretch of imagination may this seem logical, but who said imagination is limitless?