Tuesday, December 18, 2007

Yahoo! Mobile Tech Support Sucks

What ails Yahoo! so much? I know Google looks like a nemesis, but giving up so early hardly seems warranted.

 

Yahoo! Support must get people who meet the following criteria:

  • Understand thoroughly what they are supporting
  • Understand simple English
  • Have at least an average IQ

 

I'm annoyed with the support the tech team provided me when I complained about a glitch that now affects the IM status indicator (embedded to my blog) when I'm online via SMS. It fails to show my status as Online even when I am.

 

When Live Chat failed to resolve the issue, I was promised a reply via email to address it within 48hrs. They kept the promise...and that's when I realised I must have been talking to the wall.

 

Very depressing...especially when it comes from my favorite Internet destination.

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Wagner

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