Thursday, July 19, 2007

DB India Replies

I received a very annoying call last week from a call center employee on behalf of Deutche Bank asking me to go for a credit card. Now I'm normally very cordial and politely refuse such offers, but the DB call was different.

Not only did the caller lack telephone etiquettes (that's the least you can expect from people who are becoming the bane of professional profiling), she even had the cheek to turn confrontational when I pointed out something that refuted a very false claim of hers.

I was taken aback by her sharp retaliation and had to revert to the DB support people complaining about the incident and seeking corrective action against the erring employee. Emails shuttled between the two sides over the past few days in which DB was always very apologetic over the unfortunate incident.

The episode concluded today when a sales manager from the bank called me to personally offer his regrets for the incident and even thanked me for bringing it to light and helping correct a flaw. I appreciated the call and hung up.

Good work, DB!
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